Attributes Explorer Option

The Attributes explorer option can be accessed on the Call, Request or Task Details windows as well as CMDB Entity Details windows. It enables you to type data into categories set up in the Administration module.

Adding an Attribute

Before you start

The Attributes explorer option is only visible if attributes are enabled in system administration, and defined for the particular entity.

  1. From the <Entity> Details window, select the Attributes option in the Explorer pane. The <Entity> Attributes window appears, listing existing attributes in a browse table.
  2. In the Attributes window, select .
  3. Select the required attribute from the list. If the attribute has sub-categories defined, you can select these as well.
  4. The attribute is added to the browse table. If you have chosen an attribute that has sub-categories, they are added to the Tier 1, Tier 2, and Tier 3 fields.
  5. Double-click the Value field, and type the value you want to add to the attribute.
  6. Select .

Deleting an Attribute

Before you start

The Attributes explorer option is only visible if attributes are enabled in system administration, and defined for the particular entity.

  1. From the <Entity> Details window, select the Attributes option in the Explorer pane. The title of the window displayed depends on the entity, for example, Call Attributes, Request Attributes, Approval Attributes, Service Attributes, and so on. Existing attributes are displayed in a browse table.
  2. Select the required row and then select .